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This role is ideal for an experienced IT professional responsible for managing the performance, reliability, and operational support of enterprise software applications. The Application Support Manager will oversee critical support processes, handle complex incidents, and ensure seamless functionality across multiple applications. You will collaborate with cross-functional teams, implement best practices, and optimize workflows to enhance system performance and user experience.
This role offers the opportunity to lead and scale IT operations across a dynamic, hybrid work environment. You will manage a small, high-performing IT team while ensuring seamless support, system reliability, and security across multiple platforms. The position requires hands-on involvement in IT service management, automation, and process optimization, with direct collaboration across operational, clinical, and technical teams. You will play a pivotal role in supporting organizational growth by implementing IT tools, workflows, and infrastructure for new locations.
Our team is seeking an experienced IT Operations Manager to lead and scale our global IT support function. You’ll manage a growing team of analysts and contractors across several offices. This role is responsible for ensuring a reliable, secure, and delightful technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.
In this hands-on role, you'll manage application access, oversee device lifecycle operations across our remote workforce, and serve as a power user champion who creates training materials and shares productivity tips to help colleagues maximize their effectiveness. Our ideal candidate is a self-starter who thrives in a remote environment.